ShelfCount

Terms of Service

Effective July 20, 2026

These terms are an agreement between you and Mentrup Group LLC, doing business as Insider Management (“we”, “us”), the company that operates ShelfCount. By creating an account or using ShelfCount, you agree to them. We’ve tried to keep the legalese to a minimum — if anything is unclear, email us and ask.

Your account

You need an account to use ShelfCount. Keep your login credentials secure and give us accurate information. You’re responsible for activity under your account, including activity by team members you invite. If you’re signing up on behalf of a business, you’re confirming you have the authority to bind that business to these terms.

Subscription and billing

  • ShelfCount costs $50 per month, billed through Stripe.
  • New accounts start with a 14-day free trial. A card is added at signup, and your paid subscription begins automatically when the trial ends unless you cancel first. Nothing is charged during the trial, and we email you 3 days before it ends and again the day before the first charge.
  • Subscriptions are month to month with no long-term contract. Cancel anytime from your billing settings; you won’t be charged again, and you keep access through the end of the period you’ve paid for.
  • If your subscription lapses, your account is paused — your data stays put for 12 months from cancellation, and access resumes if you subscribe again in that window. After 12 months we permanently delete your data, with email warnings beforehand.
  • If we change pricing, we’ll give you at least 30 days’ notice before it affects you.

Your data

Your data is yours. Inventory records, recipes, receipts, sales data — everything you put into ShelfCount or sync from a connected system belongs to you. You give us permission to store and process it only as needed to run the service, as described in our Privacy Policy. You can request an export or deletion of your data at any time.

Accuracy and business decisions

ShelfCount calculates costs, margins, and inventory positions from the data you and your connected systems provide. Those figures are only as good as the inputs — a miscounted shelf or an unmapped menu item will show up in the numbers. ShelfCount is a management tool, not accounting, tax, or financial advice; verify figures that matter before relying on them for financial reporting or major decisions.

AI-assisted features

Some features use AI — for example, extracting line items from receipt photos. AI output can be wrong, which is why every extraction is presented for your review before it touches your inventory. Nothing is committed without a person approving it. You’re responsible for reviewing AI-extracted data before approving it.

Connected services

If you connect a point-of-sale system (Square, Toast, or Clover) or other third-party service, your use of that service is governed by its own terms. We’re not responsible for outages, changes, or data issues originating in a connected service, though we’ll do our best to handle them gracefully.

Acceptable use

Don’t misuse the service. In particular, you agree not to:

  • Use ShelfCount for anything unlawful.
  • Attempt to breach, probe, or overload our systems, or access another customer’s data.
  • Resell or white-label the service without our written permission.
  • Reverse-engineer the software except where the law grants that right.

We may suspend or terminate accounts that violate these terms, with notice where practical.

Availability

We work to keep ShelfCount fast and available, and we back up data daily to separate infrastructure. That said, the service is provided without a formal uptime guarantee — maintenance windows and the occasional hiccup happen.

Disclaimer of warranties

ShelfCount is provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent allowed by law, Mentrup Group LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising from your use of the service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

Termination

You can stop using ShelfCount and cancel at any time. After cancellation, your data remains available in a paused state for 12 months, after which we permanently delete it — we’ll email you before that happens. If you want it deleted sooner, email us and we’ll delete it. We may terminate accounts that violate these terms or, with at least 30 days’ notice, if we discontinue the service — in which case we’ll give you the opportunity to export your data first.

Changes to these terms

If we change these terms in a way that matters, we’ll update the effective date above and notify you by email or in the product before the changes take effect. Continuing to use the service after that means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any disputes will be resolved in the state or federal courts located in Los Angeles County, California.

Contact

Questions about these terms? Email hello@insidermanagement.net.

Terms of Service | ShelfCount